Frequently Asked QuestionMarch 8, 2022 2022-06-11 19:57
Frequently Asked Question
QUESTIONS? WE HAVE ANSWERS
Do you provide any help if I have any problems using the service?
We are always here to help you. Just email us: firstname.lastname@example.org or call us at: +1(888)924-8341
Are there any set-up fees?
There are no set-up fee, no registration fees, no yearly contracts. Just buy credits and pay as you go. You can try our service with 10 free credits.
What happens to the numbers I import, will they be used by anyone else?
The numbers you upload into your address book will remain exclusively yours to contact and manage. We don’t re-use or sell them for any purpose.
How do I pay for the service?
Once you have signup an account with us, simply log-in and buy credits. Please see our pricing section for further details.
Are there any guidelines?
Yes. The contacts that you have uploaded, must have consented to receive messages from you. When you send the message, please clearly identify who is sending the message and make sure you have a functional “opt-out” option.
Can I schedule my messages in advance?
Yes, you can prepare your text messages in advance and set up a time, day of the week where your contacts will receive the text message.
Will all of my customer's mobiles be able to receive an SMS or MMS?
SMS and MMS is available through all of the major mobile operators.
How many recipients can I send a message to at a time?
You can send your text message to as many people as you like, assuming you have purchased enough credits. Just pay as you go.
How long can my message be?
Up to 160 characters per message. If its longer than 160 character, the message will be split across more than one message.
How do I send a message?
Log into your account. Select “Messaging” and choose: Quick SMS or MMS, Professional SMS or MMS, File 2 SMS or MMS.
How do I upload contacts?
Log into your account. Select “Address Book”, then select “import”. You can then choose your file to upload which are cellphone numbers that you have enter in a comma delimited file (CSV). You can also go to “Address Book”, then select “contact” and manually enter the cellphone number of the individual customer.