ApplicationsMarch 4, 2022 2022-03-24 9:32
Package Tracking VIA SMS
Twixtext offers its new service, “Package Tracking via SMS”, specially designed for Courier and Delivery companies. This service provides customers their tracking number and an automatic follow up of their delivery using text messages (SMS).
Benefits for Your Customers and Your Business
- Improve customer experience with timely shipment information.
- Unclutter your call center with calls from customers asking about the status of packages.
- Deliver value to their customers and make a difference with your competition
Twixtext Makes Your Happier
Our company started using Twixtext a while ago, and we are very happy they have API to scale up our process by making available for us their simple to use API. Now we can use Twixtext from our internal applications to communicate with our customers.
I love to create my SMS campaigns after business hour and setup the schedule to be run in a business hours, so my customer will receive the promotions at the perfect time, this is a great feature in the Twixtext portal.
We started using Twixtext to send text messages to our customers and its been very easy to use the web interface for our staff that allows in minutes communicate to our big customer base.
We are few in our small business and automating process are very valuable for us. Twixtext let us provide to our customers important information thru SMS without us having to respond every text message. We have created a variety of auto-responses that are important for our customers and those are easy to maintain and are very low cost.